Return and Refund Policy

At Celestia Luxes, we are committed to delivering premium-quality products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, please review our return and refund policy below:

1. Return Window

You may request a return within 7 days of receiving your order. Unfortunately, after 7 days, we will not be able to accept returns or issue refunds.

2. Conditions for Returns

To be eligible for a return, the item must meet the following conditions:

• The product must be unused, unopened, and in its original packaging.

• Products that have been opened, used, or tampered with will not be eligible for a return.

• Returns based on change of mind are not accepted.

• If a mistake happens from our side (wrong product, damaged item, etc.), we will accept returns even if the product seal is broken.

3. Refund Process

Once we receive your returned item, our quality assurance team will inspect it.
If your return meets all conditions, we will initiate a refund to your original payment method.

4. Return Shipping

• Customers are responsible for return shipping costs if the return is due to personal reasons.

• If the return is due to our mistake, we will cover the shipping cost.

5. How to Initiate a Return

To start your return process, please contact us:

📩 Email: celestialuxesofficial@gmail.com
📞 WhatsApp Helpline: +92 326 4116408

Our support team will guide you through the next steps.

6. Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Updates will be posted directly on this page.